Get Started

Tell us about your team, your reporting workflows, and where admin takes the most time. We'll help you explore how FocusAI can fit into your existing health or care operations.

FocusAI setup

Your onboarding path

Book in a demo call.
Discuss your reporting needs and goals.
Pilot FocusAI with your team

How Our AI Works

A practical guide to how our system works and how it uses AI.

How We Use Your Data - Visually

Building Your Knowledge Base

FocusAI pulls together all your documents and connected systems into one unified, always-up-to-date knowledge base — automatically.

Documents

PDFs, Word files, guidelines

Connected Systems

Your internal databases & tools

Knowledge Base

All your information, unified and instantly searchable

Live sync

Your Data

How We Handle Your Information

Your documents and systems stay yours — private, current, and never used to train models.

  • Your organisation's knowledge has its own dedicated database
  • We keep in sync with your documents and systems — whenever data is deleted or updated, we remove it from the database
  • We always search your documents based on up-to-date information
  • We do not use any of your data to train AI models
  • When you ask a question, the system searches your documents and systems for the best answer

Frequently Asked Questions

Quick answers to common questions about getting started with FocusAI.

What is Lens and who is it for?+

Lens is an AI-powered platform designed for health and care teams to reduce admin burden, improve reporting, and support day-to-day operational tasks. It is built for NHS teams, care providers, and public sector organisations.

Does Lens integrate with our existing systems?+

Lens is designed to integrate with any system you use, if we dont support your system, we will partner with you and your team to integrate it into FocusAI free of charge.

Is our data secure?+

Yes. Security is a core design principle of Lens. We follow UK GDPR requirements and we are working towards ISO and DSPT.

How does Lens store and process data?+

Data is stored securely in UK-based or UK-compliant infrastructure, please see our Data Processing Amendments here.

How does the AI work?+

Lens uses AI to assist with summarisation, documentation, and workflow support. It is designed as a human-in-the-loop system, meaning users remain in full control of all outputs and final decisions. Here is a link to our AI Explainability policy.

Can Lens make clinical decisions?+

No. Lens is not a diagnostic or decision-making system. It is a clinical support and administrative tool designed to assist staff, not replace professional judgement.

How do you ensure AI accuracy?+

Outputs are designed to be transparent, traceable, and grounded in sources. All AI-generated content includes citations where applicable, and Lens is engineered to reduce hallucinations through structured prompts and built-in safeguards.

How much does Lens cost?+

We are currently working with early customers and pilot partners. Pricing is tailored depending on organisation size, use case, and deployment requirements. Contact us to discuss a pilot or rollout.

How long does implementation take?+

Once the contract is signed, you can be up and running within a day.Your data connections sync in the background, so your team can start using Lens immediately.

Do you provide training and support?+

Yes. We provide onboarding, training, and ongoing support through guides, tutorials, and videos, along with direct access to your account manager.

Where can I view your privacy policy?+

You can view our privacy policy, AI policy, and data processing terms in the Resources section of our website here.

How is access to individual data controlled?+

To make an individual data request, please fill out the form here.